Senior Housing Management Case Studies & Testimonials

Increasing Occupancy and Cash Flow

A 96-unit suburban assisted living residence had just come out of receivership after being owned by a Fortune 500 company. The residence had a poor reputation in the community, substantial employee turnover and had never leased more than 38 percent of the units.

Ecumen developed an aggressive marketing plan with an emphasis on relationship building with referral sources and engaging community outreach. Ecumen also secured a contract with the county for elderly waiver/alternative care and developed a memory care option for customers.

Occupancy continually is in the 90-100% percent range. When Ecumen took over management, occupancy was 38%. Ecumen’s operations leadership has doubled revenues and improved annual cash flow by nearly $1 million. Employee turnover has been substantially reduced and opinion surveys show customer and employee satisfaction have increased significantly. The community has repeatedly been named the “Best Assisted Living Residence” as voted upon by readers of the local newspaper.

Improving Operations, Tripling Cash Flow

An owner of a 30-unit assisted living community turned to Ecumen to “Ecumenize” the community after working with several other management companies. In the three years that Ecumen has managed the community, Ecumen has doubled revenues and tripled cash flow, which has helped the owners improve their site and eliminate debt on the property.

Ecumen accomplished this by starting with an operational analysis examining staffing, expenses, payer mix, pricing and contracts the site had with vendors. Ecumen brought substantial operational improvements and cost efficiencies to the owners by providing on-site leadership and integrating the site into Ecumen’s human resources, financial reporting, customer and employee engagement research and information technology systems.