Nursing Home Management: Operations Analysis and Assistance

Ecumen’s consulting and management services have helped an array of nursing homes and senior housing communities substantially improve their operational and financial performance. Following are among the areas in which Ecumen provides operational analysis and assistance:

Leadership Objectives

Ecumen works with your site’s leadership to determine the key objectives you want to achieve. That begins the Ecumen benchmarking process and drives the strategy.

Staffing

Ecumen helps you analyze and optimize staffing levels to provide the best possible customer service and financial performance.

Expenses

Ecumen’s expanse analysis helps long-term care providers uncover cost redundancies and opportunities for effective cost savings that enhances quality.

Payer Mix and Sources

Ecumen seeks to maximize government reimbursement opportunities and identify new or enhanced revenue opportunities for providers.

Contract Analysis

Ecumen analyzes your current third-party and government contracts to see if you are maximizing their return or if cost savings and quality enhancement opportunities exist.

Minimum Data Set (MDS)

Ecumen MDS training includes MDS schedule, guidance for completing assessments and resident assessment protocols, corrections, and the prospective payment program for Medicare skilled nursing facilities.

Clinical and Leadership Training

Ecumen provides a wide range of instruction from MDS training to director of nursing training. Classes are tailored to your specific needs and held at your site or at Ecumen’s classroom in Shoreview, Minn.

Operations

Ecumen conducts full operational audits or specific departmental analysis, such as nursing, to develop recommendations for optimizing performance.

Management

Ecumen manages nursing homes and assisted living communities owned by other owners, such as hospitals, churches, government, and private investors.

Service Mix

Ecumen analyzes with you ways to develop the optimal service mix for your site and the feasibility of repositioning to achieve new service and revenue opportunities.

Marketing

Ecumen tailors marketing strategies and partnerships to help you increase occupancy and the best kind of advertising: word-of-mouth from satisfied customers.

Survey Performance

Ecumen’s mock surveys and training help providers prepare for upcoming state and federal surveys or improve from a negative survey.

Customer and Employee Satisfaction

Ecumen-managed communities participate in customer and employee satisfaction research so they can benchmark these key performance measures.